shokoPrivacy Policy
This page describes what we collect when you use shoko and how we keep that data protected. We at shoko handle your personal information responsibly and only use it to operate our platform, process your transactions, and comply with legal obligations. We do not sell your data to marketing companies or advertisers.
When you open an account on shoko, we collect your name, email address, phone number, and date of birth. We may also ask for a government-issued ID and proof of address during account verification. We use industry-standard encryption to protect all data in transit. Our servers may sit outside your jurisdiction, but we maintain the same privacy standards regardless of location.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on shoko
We collect information you provide directly when you open an account. This includes your full name, email address, phone number, date of birth, and residential address. We also collect payment information when you deposit funds—however, we do not store your payment card details on our servers. All payment processing routes through verified gateways like DANA, e-wallet, mobile banking, and local payment, so your financial information stays secure.
We also collect information about your use of shoko. This includes your login history, games you play, bets you place, and account balances. We use this data to detect fraud, monitor for underage play, and improve our platform. We may also collect device information such as your IP address, browser type, and operating system to diagnose technical issues and prevent abuse.
If you contact our support team, we collect any information you share in your messages. We use these messages to resolve your issue and improve our support quality. We retain support messages for a period to assist with future inquiries and dispute resolution.
How We Use Your Data on shoko
We use your personal data for several core purposes. First, we use it to operate our platform and process your transactions. We need your name, email, and payment information to credit your account when you deposit and send funds to your payment method when you withdraw. We also use your data to verify your identity through our KYC process, which is required to prevent fraud and comply with anti-money-laundering regulations.
Second, we use your data to detect and prevent fraud. We monitor for suspicious activity such as rapid deposits and withdrawals with no gaming activity, multiple accounts from the same person, or attempts to exploit bonuses. If we detect fraud, we may freeze your account pending investigation and may report the activity to relevant authorities.
Third, we use your data to communicate with you. We send account notifications, payment confirmations, and support responses to your email address and phone number. We may also send promotional messages about new games or features, though you can opt out of these at any time.
Key points on shoko privacy
- We collect your name, email, phone, and date of birth to operate your account on shoko.
- We do not store your payment card details; all payments route through secure gateways like online payment, e-wallet, mobile banking, and local payment.
- We use your data to detect fraud, verify your identity, and communicate with you.
- We do not sell your data to third parties except where required by law.
- You have the right to access, correct, or delete your data. Contact our support team to exercise these rights.
Third-Party Processors & Data Sharing on shoko
We share your data with third-party service providers only where necessary to operate our platform. These include payment processors (online payment, e-wallet, mobile banking, local payment, and bank partners), KYC verification services, and customer support platforms. We require all third parties to maintain the same privacy standards we do and to use your data only for the services we request.
We may also share your data with law enforcement if required by law or if we believe disclosure is necessary to prevent fraud or protect public safety. We are committed to complying with legal obligations while protecting your privacy to the greatest extent possible.
We do not sell or rent your data to marketing companies, advertisers, or data brokers. We do not share your data with unaffiliated third parties for their own purposes. Your data is used only to operate shoko and comply with legal requirements.
We at shoko believe that your privacy is fundamental to trust. We protect your data with the same diligence we apply to our own.
Cookies & Tracking on shoko
We use cookies to remember your login information and to track your activity on shoko. Cookies are small files stored on your device that help us personalize your experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can disable cookies in your browser settings, though this may limit some features on shoko.
We also use tracking technologies such as pixels and web beacons to understand how you interact with our platform. This helps us improve our user interface, identify technical issues, and detect fraud. We do not use these technologies to track you across other websites.
How Long We Keep Your Data on shoko
We retain your account data for as long as your account is active. If you close your account, we retain data for a period required by law or for dispute resolution purposes—typically two to three years. We may retain support messages for longer if they involve disputes or complaints. Payment records are retained for financial auditing and tax compliance, typically five to seven years.
You have the right to request deletion of your data, subject to legal obligations. If you wish to delete your account and associated data, contact our support team. We will process your request and remove your data where legally permitted.
Your Rights on shoko
You have the right to access, correct, and delete your personal data. You can update your account information (name, email, phone, address) through your account settings on shoko. If you need help accessing or correcting your data, our support team is available in Indonesian and English.
You also have the right to opt out of promotional emails. You can unsubscribe from marketing messages by clicking the unsubscribe link in any email or by contacting our support team. You will continue to receive essential account notifications and payment confirmations.
If you believe we are misusing your data or violating your privacy rights, contact our support team immediately. We take privacy concerns seriously and will investigate any complaints. If you remain unsatisfied with our response, you may lodge a complaint with your local data protection authority.
Contact Us About Your Privacy on shoko
If you have questions about our privacy practices, wish to access or delete your data, or believe we have misused your information, contact our support team. We are available via live chat, email, and phone in Indonesian and English during standard business hours. We aim to respond to all privacy inquiries within one business day.
Our privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting an updated policy on this page. Your continued use of shoko after changes are posted constitutes acceptance of the updated privacy policy.
We are committed to protecting your privacy and operating shoko with transparency and respect for your personal information. Thank you for trusting us with your data.
Trust, Fairness & Security on shoko
Platform security layers
We at shoko protect your account and transactions with industry-standard encryption (SSL/TLS). All data transmitted between your device and our servers is encrypted, so your login credentials, payment details, and game history remain private. We do not store your payment card information on our servers; instead, all deposits and withdrawals route through verified payment gateways like DANA, OVO, GoPay, and ShopeePay. This means your card details never touch our infrastructure, reducing the risk of data breach. We use firewalls, intrusion detection, and regular security audits to monitor for threats. If you enable two-factor authentication (2FA) on your account, only you can log in even if someone obtains your password. Our support team can help you recover your account if you forget your credentials or suspect unauthorized access. We recommend using a strong, unique password and enabling 2FA as a first step to securing your shoko account. Your account is tied to your verified identity, so we can confirm your ownership if you need to recover access. We take security seriously and invest continuously in infrastructure to protect our players and their data.
Game fairness and RTP
All games on shoko use certified Random Number Generators (RNG) or live dealers to ensure fair outcomes. For live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger, Sic Bo—outcomes are determined by real dealers, real cards, and real dice, all captured on camera. For slot games and RNG-driven card variants, outcomes are generated by certified algorithms tested regularly by independent auditors. Return-to-Player (RTP) is a statistical measure that tells you the long-term payout rate of a game. For example, a slot with returns an average of 96 cents per dollar wagered over thousands of spins. Individual sessions vary widely—you might win big on your first spin or lose several in a row—so RTP is not a guarantee for any single session. We publish RTP percentages for all our games so you can compare and choose games that suit your expectations. Volatility is another factor: high-volatility games have larger swings between wins and losses, while low-volatility games offer more frequent but smaller wins. Understanding RTP and volatility helps you choose games that match your play style and budget. Live-dealer games are inherently fair because outcomes depend on physical events—the dealer's shuffle, the spin of the wheel, the roll of the dice—all visible on camera. We are committed to complete transparency about game mechanics and fairness across all offerings on shoko.
KYC verification process
Know-Your-Customer (KYC) verification is a standard practice across the gaming industry to prevent fraud, money laundering, and underage play. When you open an account on shoko, we collect your name, email, phone number, and date of birth. For small deposits and withdrawals, this basic information is usually sufficient. If you request a larger withdrawal or if our system flags your account for review, we may ask for additional documents: a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We accept documents in Indonesian, English, and Mandarin. Our verification team reviews documents during standard business hours and typically completes the process within one business day. If we need clarification, we will contact you via email or phone. Once verified, you can withdraw funds subject to any applicable limits. We keep your documents secure and do not share them with third parties except where required by law. If you have questions about the verification process or need to update your information, our support team can assist you. The KYC process protects both you and shoko by ensuring accounts are legitimate and preventing fraud. We handle your personal documents with care and respect for your privacy.
User feedback and review channels
We encourage players to share feedback about their experience on shoko. You can contact our support team via chat, email, or phone during standard hours to report issues, ask questions, or suggest improvements. We also monitor player reviews on independent gaming forums and community sites to understand what players value and where we can improve. When reading reviews of shoko or any gaming platform, look for specific details: Does the reviewer describe a real experience or make vague claims? Do they mention payment methods, game variety, and support responsiveness? Are there multiple reviews from different players, or just one or two? Independent review sites often aggregate player feedback and assign ratings based on factors like game selection, payment speed, and customer support. No platform is perfect, so reviews typically include both praise and criticism. We take constructive feedback seriously and use it to refine our platform, expand our game library, and improve our support channels. If you have a complaint or dispute, our support team will investigate and work toward a resolution. We believe transparency and player feedback are essential to building trust on shoko. Your experience matters, and we're committed to listening and continuously improving based on what you share with us.